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Welcome to Dilan Jewels

Exchange Policy

RETURN: 

 

a) All items must have the original security tag, label and certificate and must be returned in the same conditions as delivered by the Company.  


b) Any item returned showing signs of wear or engraved, altered, resized (by anyone / entity other than the Company) or damaged in any other manner shall not be accepted for return.  


c) Custom orders with engraving, special ring size etc. cannot be accepted for return, refund or exchange.

  

d) All shipping and handling expenses shall be chargeable to the Member.  


e) All requests for return of product have to be placed within one (1) days from the date of delivery. No return requests after one (1) days from delivery will be processed.  


f) Once the return is confirmed at the call centre, the Company will send a packaging cover, which has to be used to return the product. The item has to be packed in front of the courier agent.  


EXCHANGE: 


There is no buy back option for any Jewellery and Mounts purchased through the Website.


Products suspected to be tampered with will not be exchanged. All decisions of the Company shall be final and binding. 


All shipping and handling costs shall be chargeable to the Member.