At Dilan Jewels, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with us through our website, WhatsApp, email, or social media channels.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information when you interact with us:

  • Name
  • Email address
  • Mobile number
  • Billing and shipping address
  • Payment information (processed securely through our payment partners)
  • Order history
  • Communication preferences
  • Any information you voluntarily share with us through customer support or inquiries

We also automatically collect certain technical information such as:

  • IP address
  • Browser type
  • Device information
  • Cookies
  • Website usage and browsing behaviour

How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • Communicate regarding purchases, shipping and customer support
  • Respond to your queries
  • Improve our website and shopping experience
  • Prevent fraudulent transactions
  • Send promotional offers, product launches and updates (only if you choose to receive them)
  • Comply with legal and regulatory requirements

Sharing Your Information

We do not sell or rent your personal information. Your information may be shared only with trusted third parties when necessary, including:

  • Payment gateway providers
  • Shipping and logistics partners
  • Technology and website service providers
  • Marketing and analytics partners
  • Government or legal authorities where required by law

These partners receive only the information necessary to perform their services and are expected to maintain the confidentiality of your data.

Data Security

We use reasonable administrative, technical and physical safeguards to protect your personal information against unauthorized access, misuse, alteration or disclosure. While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Improve website performance
  • Understand visitor behaviour
  • Enhance your shopping experience
  • Measure marketing effectiveness

You may disable cookies through your browser settings; however, some website features may not function properly.

Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send you information about new collections, offers and events. You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Your Rights

You may request to:

  • Access your personal information
  • Update or correct your information
  • Delete your personal information (subject to applicable legal obligations)
  • Withdraw consent for marketing communications

To make any such request, please contact us using the details below.

Children’s Privacy

Our website is intended for users aged 18 years or above. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. Dilan Jewels is not responsible for the privacy practices or content of those websites. We encourage you to review their respective privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The updated version will be posted on this page with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Dilan Jewels
📍 A-174, Sector 46, Noida, Uttar Pradesh – 201303, India
📧 team@dilanjewels.com
📞 +91 98712 22602, +91 8595722602
🕒 Monday – Saturday | 11:00 AM – 7:00 PM (IST)

We appreciate your trust and remain committed to protecting your personal information while providing you with a secure and enjoyable shopping experience.